RETURN POLICY
Return Policy of kimononow.com
Introduction: At Kimononow.com, your satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. Please take a moment to read our return policy to make the return process as simple and fast as possible.
Return Timeframe: You have 14 days from the date of receipt of your package to return an item. After this period, we unfortunately will not be able to accept a return or offer a refund.
How to Make a Return:
- Contact Customer Service: Before sending a return, please contact us at info@kimononow.com or through our contact page. We will provide you with detailed instructions for the return process.
- Prepare the Package: Ensure that the item is in the same condition as when you received it. It must be in its original packaging with all tags attached.
- Send the Package: Once you have received the instructions from our customer service, you can send back your package. Returns are free of charge, so you will not incur any additional fees.
Refund: Upon receipt and inspection of the returned item, we will notify you by email if the return is accepted. If so, the refund will be processed promptly and automatically applied to your original payment method.
Exchanges: If you would like to exchange an item for a different size or style, please also contact us via the customer service email or our contact page. We will provide the necessary instructions.
Questions: If you have any questions regarding our return policy or need assistance, feel free to contact us at info@kimononow.com or via our contact page. Our team will be happy to assist you.
Thank you for your trust, and we hope your shopping experience on kimononow.com brings you complete satisfaction.