REFUND POLICY

Return Policy for Kimononow in the U.S.

At Kimononow, we are committed to providing a satisfying shopping experience for our customers in the United States. We understand that sometimes a product may not meet your expectations or may be defective. That's why we have a 14-day return policy.

1. Return Period:

  • You have 14 days from the date you receive your order to inform us of your intention to return a product. After this period, we will not accept returns.

2. Eligible Products:

  • All products, including related accessories, can be returned, except for personalized products or products labeled as non-returnable for hygiene or safety reasons.

3. Conditions for Refund:

  • Change of Mind: If you change your mind after receiving the product, you can return it within 14 days. The products must be unused, undamaged, and in their original packaging.
  • Defective/Broken Products: If a product is defective or breaks within 14 days of receipt, please contact us to arrange for a replacement or refund.
  • Damaged Products on Arrival: If a product arrives damaged, please contact us within 14 days for a replacement or refund.
  • Incorrect Product: If you received the wrong product, please contact us within 14 days for a replacement or refund.
  • Product Not Received: If your product has not arrived within 14 days of the expected delivery date, please contact us.

4. Return Process:

  • To initiate a return, please contact us via email at info@kimononow.com, providing the following information: order number, product name, reason for return, and your contact details. We will provide you with specific return instructions and the return address.

5. Return Shipping Costs:

  • The return shipping costs are the responsibility of the customer, unless the product is defective, damaged on arrival, incorrect, or due to an error on our part during shipping. We recommend using a tracked shipping service to ensure the safety of the return.

6. Refund:

  • Once we receive the returned product and verify its condition, we will process a refund of the total purchase amount, including the initial shipping fees, within a reasonable time. The refund will be made via the payment method used for the original purchase.

7. Exceptions:

  • In some exceptional cases, such as products damaged during transport or shipping errors, we may offer a replacement of the product instead of a refund. We will assess each situation on a case-by-case basis to reach a satisfactory solution.

8. Additional Information:

  • Please note that this 14-day return policy is subject to our specific terms and conditions for sales in the United States. We encourage you to consult them on our website for all detailed information.

Return Request:

  • Upon receiving your return request, our team will respond within 24 hours with precise instructions on how to return the product.

Shipping the Product Back:

  • The time it takes for the product to reach us depends on the shipping service you choose. Generally, it may take between 3 to 7 business days.

Product Inspection:

  • Upon receiving your product, we will inspect it, which may take up to 48 hours. We will check the condition of the product and its compliance with our return policy.

Refund Processing:

  • If everything is in order, we will proceed with the refund immediately. The refund time depends on the payment method used during the original purchase. For credit or debit cards, it may take 5 to 10 business days for the amount to appear in your account.

Refund Method:

  • Refunds will be issued using the same payment method that was used for the original purchase. This means if you paid with a credit card, the refund will be credited back to that card. If you used an online payment service, the refund will be made to that same service.

Product Return Conditions:

  • Returns must be made in their original condition, complete (with packaging, accessories, and instructions), and ready for resale as new, along with the purchase receipt.

To Initiate a Return:

  • If you wish to return a product, please contact us by email at info@kimononow.com within 14 days of receiving the order.

Information Required for Returns:

  • Name
  • Address
  • Phone Number
  • Email Address
  • Order Number
  • Product Name to Return
  • Reason for Return

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